When providing support for WordPress do you waste time going back and forth with the client asking for information about their website? Information like versions of WordPress, PHP and MySQL, as well as configuration of each can be invaluable to diagnosing a problem quickly and accurately.
After some work with the team on the Stream Plugin, I realized the need for users to easily gather information about their site’s configuration. This idea gave birth to the Send System Info Plugin for WordPress.
This plugin not only displays the site information, it allows the user to send this data to you in three forms:
- A downloadable plain text document, handy for archiving for later comparison
- An email generated within the plugin
- A URL that allows secure remote viewing of this data
My favorite feature of this plugin is the remote viewing URL, which points to a plain text page of the site information. The cool thing is that this URL can be regenerated, wiping out access to those who have the previous URL.
This is especially handy for posting site information in support forums, where you have no contact email address with those providing support, like the WordPress.org Support Forums. This link can be posted to the forums, and when you are done getting the support you need, simply regenerate the URL and later visitors to the forum will have no access to your information. This is a much more secure method of getting help than simply writing your server information into the forum.
I’ve had some great help from Frankie Jarrett and Luke Carbis and Pippin Williamson on Send System Info. You can help out, too! I have a GitHub repo available at https://github.com/johnregan3/send-system-info, and contributions are always welcome. I want this plugin to be as useful as possible for the WordPress community.
I invite you to download Send System Info and give it a test run. I think you’ll be surprised at how much information is available, as well as it’s simplicity and how easy it is to use. Give it a shot!